At Sutara, we aim to deliver your orders safely and on time. Please read our shipping policy before making a purchase.

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1. Order Processing Time

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

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2. Shipping Time

• Standard delivery time: 3–7 business days, depending on your location.

• Remote area deliveries may take a little longer.

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3. Shipping Charges

• Shipping charges (if any) will be displayed at checkout.

• Free shipping may apply during special offers or promotions.

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4. Order Tracking

Once shipped, you will receive a tracking link or AWB number via SMS/WhatsApp/email to track your order in real time.

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5. Incorrect Address

Sutara is not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

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6. Delivery Attempts

The courier will attempt delivery 2–3 times. If the package is returned due to non-availability, redelivery charges may apply.

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7. Damaged or Tampered Packages

If your package appears damaged, tampered, or opened at the time of delivery, please refuse to accept it and contact us immediately at +91 77188 32303.